Refund policy
We have a 30-day EXCHANGE policy, which means you have 30 days after receiving your item to request an exchange. We do not process returns or refunds. We are not responsible for lost packages. Please check with your carrier about your tracking info. Once we release your package to the shipping carrier, it is now in their care.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at sinboutique@yahoo.com. Please note that exchanges will need to be sent to the following address: [3652 Coffee Rd, Bakersfield CA]
The consumer is responsible of making sure the package is returned successfully and at their own costs.
If your exchange is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at sinboutique@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-exchange items
Certain types of items cannot be exchanged. Sin Boutique merch is final sale. We also do not accept exchanges for lingerie/ bikinis/ swimwear. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept an exchange on sale items or return gift cards.
Exchanges
The fastest way to ensure you get what you want is to exchange the item you have, and once the return is accepted, make a separate purchase for the new item. We can either process a credit, discount code, or gift card to make it simple.
European Union 14 day cooling off period
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Final.
We will notify you once we’ve received and inspected your exchange. If more than 15 business days have passed since we’ve approved your order, please contact us at sinboutique@yahoo.com.